Send Message

This action sends a text message to the customer.

Message Types

Static Message

Fixed text that is sent without changes.

AI Message

A message generated by AI based on a given instruction and dialogue context.

Static Message Configuration

1. Select action Send Message

2. Enter message text

3. Click Save

AI Message Configuration

1. Select action AI Message

2. Enter the instruction for generation

3. Click Save

Examples

Static Message

Condition: Customer placed an order

Message:

Thank you for your order! Our manager will contact you shortly to confirm.

AI Message

Condition: Customer asks for a recommendation

Instruction:

Recommend a suitable product to the customer based on their request.
Use information from the knowledge base. Be brief.

When to Use

Static Message

• Confirmations and notifications

• Standard responses

• When exact wording is important

AI Message

• Personalized recommendations

• Responses requiring context analysis

• Complex explanations