WhatsApp

Connect WhatsApp for automatic customer responses through the AI agent.

Connecting WhatsApp

Step 1: Open Agent Settings

1. Go to the AI Agents section

2. Select the desired agent or create a new one

3. Open the "Integrations" tab

Step 2: Select WhatsApp

In the "Messengers" section, click on the WhatsApp card.

Step 3: Select Application Type

Choose which WhatsApp you're using:

Type	Description
WhatsApp Business App	For business accounts with advanced features
WhatsApp App	For personal numbers

We recommend using WhatsApp Business for customer communication.

Step 4: Connect via Facebook

1. Click the "Continue with Facebook" button

2. Log in to your Facebook account

3. Select the page and WhatsApp number

4. Confirm permissions for Constanta

Step 5: Completion

After successful authorization, the status will change to "Installed".

The AI agent will start automatically responding to incoming WhatsApp messages.

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Connection Statuses

Status	Meaning
Installed	Channel is connected and working
Not Connected	Connection required

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Disconnecting WhatsApp

1. Open agent → "Integrations" tab

2. Click on WhatsApp card

3. Click "Disconnect"

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Need Help?

• Telegram: @constanta_support_bot

• Email: [email protected]