whatsappWhatsApp

Connect WhatsApp for automatic customer responses through the AI agent.

Connecting WhatsApp

Step 1: Open Agent Settings

  1. Go to the AI Agents section

  2. Select the desired agent or create a new one

  3. Open the "Integrations" tab

Step 2: Select WhatsApp

In the "Messengers" section, click on the WhatsApp card.

Step 3: Select Application Type

Choose which WhatsApp you're using:

Type
Description

WhatsApp Business App

For business accounts with advanced features

WhatsApp App

For personal numbers

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We recommend using WhatsApp Business for customer communication.

Step 4: Connect via Facebook

  1. Click the "Continue with Facebook" button

  2. Log in to your Facebook account

  3. Select the page and WhatsApp number

  4. Confirm permissions for Constanta

Step 5: Completion

After successful authorization, the status will change to "Installed".

The AI agent will start automatically responding to incoming WhatsApp messages.


Connection Statuses

Status
Meaning

Installed

Channel is connected and working

Not Connected

Connection required


Disconnecting WhatsApp

  1. Open agent → "Integrations" tab

  2. Click on WhatsApp card

  3. Click "Disconnect"


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