Stop Conditions

Stop conditions determine when a chain should stop executing.

Available Conditions

Customer Responded

Chain stops if customer sent a message.

When to use: When the goal is to get a response from the customer.

Stage Changed

Chain stops if deal moved to another stage.

When to use: When chain is only relevant for a specific stage.

AI Condition

Chain stops if a specified text condition is met (analyzed by AI).

When to use: For complex scenarios requiring context analysis.

Condition Configuration

1. Open chain editor

2. Find Stop Conditions section

3. Enable needed conditions with toggles

4. For AI condition — enter condition text

5. Click Save

AI Condition Examples

Customer agreed to a meeting

Customer said they're not interested

Customer requested to connect with manager

Customer made a purchase

Condition Combination

Conditions work on OR principle:

• If any of the enabled conditions triggers — chain stops

Example:

• ✅ Customer responded

• ✅ Stage changed

• ❌ AI condition (disabled)

Chain will stop if customer responds OR deal moves to another stage.

What Happens When Stopped

1. Current step completes (if executing)

2. Subsequent steps are not executed

3. Chain is marked as completed

Recommendations

• Always enable "Customer responded" for follow-up chains

• Use "Stage changed" for stage-dependent chains

• AI conditions are useful for detecting customer intent