Test Chat

Test chat allows you to verify agent performance before launching in production channels.

Why Use Test Chat

• Testing system instructions

• Testing responses to typical questions

• Verifying knowledge base integration

• Debugging triggers and chains

How to Use

1. Go to AI Agents → Test Chat

2. Select an agent from the dropdown

3. Write a message as a customer

4. Receive the agent's response

5. Analyze response quality

Test Chat Features

Agent Selection

At the top of the chat — a dropdown to select which agent you want to test.

Conversation History

Chat saves message history within the session. Agent considers context of previous messages.

Response Sources

After agent's response, knowledge base sources used to form the answer are displayed.

Clear History

Clear button allows starting a new conversation from scratch.

What to Test

Greeting

Check how agent greets and introduces itself.

Typical Questions

Ask common customer questions:

• Prices

• Delivery

• Payment methods

• Warranty

Non-standard Situations

Check reactions to:

• Off-topic questions

• Aggressive messages

• Requests outside competence

Trigger Testing

Simulate situations that should trigger actions.

Recommendations

• Test after each change to agent settings

• Check different dialogue scenarios

• Pay attention to response sources

• Adjust knowledge base based on test results