Test Chat
Test chat allows you to verify agent performance before launching in production channels.
Why Use Test Chat
Testing system instructions
Testing responses to typical questions
Verifying knowledge base integration
Debugging triggers and chains
How to Use
Go to AI Agents → Test Chat
Select an agent from the dropdown
Write a message as a customer
Receive the agent's response
Analyze response quality
Test Chat Features
Agent Selection
At the top of the chat — a dropdown to select which agent you want to test.
Conversation History
Chat saves message history within the session. Agent considers context of previous messages.
Response Sources
After agent's response, knowledge base sources used to form the answer are displayed.
Clear History
Clear button allows starting a new conversation from scratch.
What to Test
Greeting
Check how agent greets and introduces itself.
Typical Questions
Ask common customer questions:
Prices
Delivery
Payment methods
Warranty
Non-standard Situations
Check reactions to:
Off-topic questions
Aggressive messages
Requests outside competence
Trigger Testing
Simulate situations that should trigger actions.
Recommendations
Test after each change to agent settings
Check different dialogue scenarios
Pay attention to response sources
Adjust knowledge base based on test results
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