Categories

Categories help organize knowledge base articles by topics.

Creating a Category

1. Go to Knowledge Base → Categories

2. Click Create Category

3. Enter category name

4. Select parent category (optional)

5. Click Save

Category Parameters

Parameter	Description
Name	Category name (e.g., "Delivery")
Parent Category	For creating nesting (optional)

Category Hierarchy

Categories can be nested within each other:

📁 Products
   📁 Electronics
      📁 Smartphones
      📁 Laptops
   📁 Home Appliances
📁 Delivery
📁 Payment
📁 Warranty

Managing Categories

Editing

1. Find category in the list

2. Click edit icon

3. Modify parameters

4. Click Save

Copying

1. Find category in the list

2. Click Copy

3. A copy with all nested articles will be created

Deleting

1. Find category in the list

2. Click delete icon

3. Confirm deletion

Warning: When deleting a category, articles are not deleted but lose their link to that category.

Search and Filtering

• Use search to quickly find categories

• Pagination helps navigation with large numbers of categories

Recommendations

• Create a logical category structure

• Don't make too many nesting levels (2-3 is enough)

• Use clear names

• Group articles by topic