Chain Schedule

The schedule determines during which hours the chain can send messages.

How the Schedule Works

• During working hours — steps execute on schedule

• Outside working hours — steps are postponed until the start of working hours

Schedule Configuration

1. Open chain editor

2. Find Schedule section

3. Configure hours for each day of the week

4. Click Save

Parameters

For each day of the week you can configure:

Parameter	Description
Enabled/Disabled	Whether chain works on this day
Start	Work start time
End	Work end time

Schedule Example

Day	Status	Hours
Monday	Enabled	09:00 — 20:00
Tuesday	Enabled	09:00 — 20:00
Wednesday	Enabled	09:00 — 20:00
Thursday	Enabled	09:00 — 20:00
Friday	Enabled	09:00 — 20:00
Saturday	Enabled	10:00 — 18:00
Sunday	Disabled	—

Behavior Outside Schedule

If a step should execute outside working hours:

1. Step is postponed

2. Executes at the start of the next working period

Example:

• Step scheduled for 11:00 PM Saturday

• Schedule: until 6:00 PM

• Sunday is disabled

• Step will execute Monday at 9:00 AM

Execution Limit

Besides the schedule, you can set an execution limit — maximum number of chain runs for one contact.

• No limit — chain can run repeatedly

• Limit 1 — chain will run only once for each contact

Recommendations

• Configure schedule according to your business hours

• Don't send messages at night — it annoys customers

• Consider your audience's time zones