Trigger Conditions

A condition determines when a trigger should fire.

How Conditions Work

A condition is a text description of a situation that AI analyzes in the context of the dialogue.

When the condition is met → trigger actions are executed.

Condition Examples

Detecting Customer Intent

Customer wants to know the price

Customer is ready to buy

Customer asks to connect with a manager

Detecting Issues

Customer complains about quality

Customer is unhappy with service

Customer reports an order problem

Detecting Sales Stage

Customer agreed to a meeting

Customer requested a commercial proposal

Customer confirmed the order

How to Write Conditions

Good Conditions

• Specific and clear

• Describe one situation

• Easy to verify in dialogue context

Examples:

Customer asks about delivery

Customer provides their email

Customer says "yes" or agrees

Bad Conditions

• Too general

• Ambiguous

• Hard to verify

Examples:

Customer is interested (too general)

Customer might want to buy (ambiguous)

Compound Conditions

You can combine multiple criteria:

Customer provided their name AND left contact information

Customer agreed to purchase AND selected payment method

Cancel Message

If the option "Cancel message on condition failure" is enabled:

• The condition is checked before sending each message

• If the condition is not met — the message is not sent

This is useful for triggers that should only work in a specific context.