Articles

Articles contain information that the AI agent uses for answers.

Creating an Article

1. Go to Knowledge Base → Articles

2. Click Create Article

3. Fill in the fields:

   • Title

   • Content

   • Categories

4. Click Save

Article Parameters

Parameter	Description
Title	Brief article name
Content	Article text with information
Categories	One or more categories
Status	Active or inactive

Article Status

• Active — article is used by the agent

• Inactive — article is not used (draft or outdated)

Toggle status to temporarily disable an article without deleting.

Attaching Files

You can attach documents to an article:

1. Open the article for editing

2. Find the Attachments section

3. Click Upload File

4. Select a file (PDF, image, spreadsheet)

The agent will be able to reference these files or send them to customers.

Editing an Article

1. Find the article in the list

2. Click on the article or the edit icon

3. Modify the content

4. Click Save

Deleting an Article

1. Find the article in the list

2. Click the delete icon

3. Confirm deletion

Bulk Actions

• Select multiple articles with checkboxes

• Use bulk actions:

  • Activate

  • Deactivate

  • Delete

Search and Filtering

• Search — by title and content

• Status filter — active/inactive

• Category filter — articles from a specific category

Writing Recommendations

Title

• Brief and clear

• Reflects the article's essence

• Example: "Product Return Conditions"

Content

• Structured text

• Lists for enumerations

• Specific information without fluff

Article Example

Title: Payment Methods

Content:

We accept the following payment methods:

Online:
- Bank cards (Visa, MasterCard, MIR)
- SBP (Fast Payment System)
- Apple Pay, Google Pay

Upon receipt:
- Cash to courier
- Card to courier

For legal entities:
- Non-cash payment by invoice
- Payment within 5 business days after invoice issuance