Advanced Settings

Fine-tune your AI agent's behavior, memory, and working schedule.

Working Schedule

Set hours when the agent responds.

Setup

1. Enable "Working Schedule" toggle

2. For each day:

   • Enable/disable the day

   • Set start and end time

Example

Day	Hours
Monday	09:00 - 18:00
Tuesday	09:00 - 18:00
Wednesday	09:00 - 18:00
Thursday	09:00 - 18:00
Friday	09:00 - 18:00
Saturday	Off
Sunday	Off

Outside schedule hours, the agent won't respond. Messages wait for a manager or the next working period.

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Response Delay

Add a pause before sending to simulate typing.

Setting	Description
0 seconds	Instant response
30-60 seconds	Realistic delay (recommended)
Up to 120 seconds	Maximum delay

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Memory Settings

Long-term Memory

Agent remembers facts about customers between sessions.

Examples of remembered facts:

• Customer name

• Company

• Products of interest

• Previous agreements

• Special requests

Relationship Graph

Agent understands connections between entities (people, companies, products).

Context Window

How many facts from memory to use when generating response.

Value	Description
5-10	Minimum, fast responses
20-30	Optimal (recommended)
40-50	Maximum context

Semantic Search

Use AI for relevant KB search instead of keyword matching.

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Recommended Settings

For B2B Sales

Setting	Value
Schedule	Mon-Fri, 09:00-18:00
Delay	45-60 sec
Memory	Enabled
Context window	25-30
Model	GPT-4o

For 24/7 Support

Setting	Value
Schedule	Disabled (24/7)
Delay	15-30 sec
Memory	Enabled
Context window	15-20
Model	GPT-4o-mini

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Need Help?

• Telegram: @constanta_support_bot

• Email: [email protected]