Response Language

The language setting determines what language the agent will use to respond to customers.

Operating Modes

Auto-detection (recommended)

The agent automatically detects the language of the customer's message and responds in the same language.

• Customer writes in English → agent responds in English

• Customer writes in Spanish → agent responds in Spanish

Fixed Language

The agent always responds in the selected language, regardless of the customer's language.

Supported Languages

• Russian

• Ukrainian

• English

• Spanish

• German

• French

• Italian

• Portuguese

• Polish

• Kazakh

• Hebrew

• Arabic

• Chinese

• Japanese

• Korean

• Turkish

How to Configure

1. Open the AI Agents section

2. Select an agent

3. Go to the Main tab

4. Find the Response Language field

5. Select Auto-detection or a specific language

6. Click Save

Recommendations

When to Use Auto-detection

• International audience

• Customers from different countries

• Multilingual business

When to Use Fixed Language

• Local business with one language

• Specific communication requirements

• When language consistency is important