FAQ

Answers to the most popular questions about Constanta AI.

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General Questions

What is Constanta AI?

Constanta AI is a platform for creating AI agents that automatically respond to customers in messengers (Telegram, WhatsApp, Instagram) and synchronize with Kommo CRM.

How is Constanta different from regular chatbots?

Regular bots	Constanta AI
Script-based responses	Context-aware generated responses
Don't remember customers	Long-term memory for each customer
Limited scenarios	Flexible prompt-based configuration
Require programming	No-code setup

Which messengers are supported?

• Telegram ✅

• WhatsApp Business ✅

• Instagram Direct ✅

• Facebook Messenger ✅

• TikTok (in development) 🚧

Is Kommo CRM required?

Yes, Kommo CRM is required for the platform to work. Through Kommo:

• Contact and deal management

• Sales pipeline configuration

• Conversation synchronization

• Responsible assignment

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AI and Response Quality

Which AI models are used?

Model	Provider	Features
GPT-4o	OpenAI	Smartest, recommended
GPT-4o-mini	OpenAI	Fast and economical
Claude 3.5 Sonnet	Anthropic	Good context understanding
Gemini Pro	Google	Alternative option

How to improve response quality?

1. Write a detailed system prompt — describe role, communication style, goals

2. Fill the knowledge base — add product info, prices, FAQ

3. Configure pipeline stages — provide instructions for each stage

4. Enable long-term memory — agent will remember customers

Can AI make mistakes?

Yes, like any AI. Recommendations:

• Test responses in test chat

• Set up a trigger to transfer complex questions to a manager

• Regularly update the knowledge base

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Setup and Integrations

How long does setup take?

Basic setup takes 15-30 minutes:

• Registration and Kommo connection: 5 min

• Agent creation: 5 min

• Knowledge base setup: 10-15 min

• Testing: 5 min

Can I connect multiple agents?

Yes, the number of agents depends on your plan:

Plan	Agents
Trial	3
Launch	5
Scale	10
Max	Unlimited

How to connect Google Calendar?

1. In the agent editor, open the Integrations tab

2. In the Google Calendar section, click Connect

3. Authorize through Google

4. Add employees with their calendars

The agent will be able to schedule customer appointments.

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Triggers and Automation

What are triggers?

Triggers are automatic action rules. For example:

• Customer wrote "price" → Send price list

• Customer asks for manager → Create task and notify

• New contact → Send welcome message

What are chains?

Chains are automatic follow-up messages with delays:

• Day 1: "Reminder about our conversation"

• Day 3: "Any questions about the proposal?"

• Day 7: "Ready to discuss details?"

The chain stops when the customer responds.

How many triggers can I create?

Unlimited on all plans.

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Billing and Payment

Is there a free trial?

Yes, 15 days free trial with full functionality and 500 response limit.

What counts as a "response"?

One response = one message from the AI agent to a customer. Incoming messages from customers are not charged.

What happens when the limit is reached?

The agent stops responding. You'll receive a notification. Options:

• Upgrade to a higher plan

• Purchase additional responses

• Wait for the next period

What payment methods are available?

• Bank card (Visa, Mastercard)

• Invoice for legal entities

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Security

Where is data stored?

• Servers in secure data centers

• Data encryption

• Regular backups

Who has access to conversations?

Only you and your team. Constanta doesn't read or use your data for model training.

Does Constanta comply with GDPR?

Yes, we comply with GDPR requirements and process data in accordance with our privacy policy.

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Technical Support

How to contact support?

• Telegram: @constanta_support_bot

• Email: [email protected]

What's the support response time?

• Telegram: up to 2 hours during business hours

• Email: up to 24 hours

Is there training or onboarding?

Yes, for the Max plan, personal onboarding with a manager is provided.

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Didn't find an answer?

Contact us:

• Telegram: @constanta_support_bot

• Email: [email protected]