FAQ
Answers to the most popular questions about Constanta AI.
General Questions
What is Constanta AI?
Constanta AI is a platform for creating AI agents that automatically respond to customers in messengers (Telegram, WhatsApp, Instagram) and synchronize with Kommo CRM.
How is Constanta different from regular chatbots?
Script-based responses
Context-aware generated responses
Don't remember customers
Long-term memory for each customer
Limited scenarios
Flexible prompt-based configuration
Require programming
No-code setup
Which messengers are supported?
Telegram ✅
WhatsApp Business ✅
Instagram Direct ✅
Facebook Messenger ✅
TikTok (in development) 🚧
Is Kommo CRM required?
Yes, Kommo CRM is required for the platform to work. Through Kommo:
Contact and deal management
Sales pipeline configuration
Conversation synchronization
Responsible assignment
AI and Response Quality
Which AI models are used?
GPT-4o
OpenAI
Smartest, recommended
GPT-4o-mini
OpenAI
Fast and economical
Claude 3.5 Sonnet
Anthropic
Good context understanding
Gemini Pro
Alternative option
How to improve response quality?
Write a detailed system prompt — describe role, communication style, goals
Fill the knowledge base — add product info, prices, FAQ
Configure pipeline stages — provide instructions for each stage
Enable long-term memory — agent will remember customers
Can AI make mistakes?
Yes, like any AI. Recommendations:
Test responses in test chat
Set up a trigger to transfer complex questions to a manager
Regularly update the knowledge base
Setup and Integrations
How long does setup take?
Basic setup takes 15-30 minutes:
Registration and Kommo connection: 5 min
Agent creation: 5 min
Knowledge base setup: 10-15 min
Testing: 5 min
Can I connect multiple agents?
Yes, the number of agents depends on your plan:
Trial
3
Launch
5
Scale
10
Max
Unlimited
How to connect Google Calendar?
In the agent editor, open the Integrations tab
In the Google Calendar section, click Connect
Authorize through Google
Add employees with their calendars
The agent will be able to schedule customer appointments.
Triggers and Automation
What are triggers?
Triggers are automatic action rules. For example:
Customer wrote "price" → Send price list
Customer asks for manager → Create task and notify
New contact → Send welcome message
What are chains?
Chains are automatic follow-up messages with delays:
Day 1: "Reminder about our conversation"
Day 3: "Any questions about the proposal?"
Day 7: "Ready to discuss details?"
The chain stops when the customer responds.
How many triggers can I create?
Unlimited on all plans.
Billing and Payment
Is there a free trial?
Yes, 15 days free trial with full functionality and 500 response limit.
What counts as a "response"?
One response = one message from the AI agent to a customer. Incoming messages from customers are not charged.
What happens when the limit is reached?
The agent stops responding. You'll receive a notification. Options:
Upgrade to a higher plan
Purchase additional responses
Wait for the next period
What payment methods are available?
Bank card (Visa, Mastercard)
Invoice for legal entities
Security
Where is data stored?
Servers in secure data centers
Data encryption
Regular backups
Who has access to conversations?
Only you and your team. Constanta doesn't read or use your data for model training.
Does Constanta comply with GDPR?
Yes, we comply with GDPR requirements and process data in accordance with our privacy policy.
Technical Support
How to contact support?
Telegram: @constanta_support_bot
Email: [email protected]
What's the support response time?
Telegram: up to 2 hours during business hours
Email: up to 24 hours
Is there training or onboarding?
Yes, for the Max plan, personal onboarding with a manager is provided.
Didn't find an answer?
Contact us:
Telegram: @constanta_support_bot
Email: [email protected]
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