Working Schedule

The schedule determines during which hours the agent is active and responds to messages.

How the Schedule Works

• During working hours — the agent responds to messages

• Outside working hours — the agent doesn't respond (messages remain unanswered until the start of working hours)

Schedule Configuration

1. Open the AI Agents section

2. Select an agent

3. Go to the Advanced Settings tab

4. Enable the Working Schedule toggle

5. Configure hours for each day of the week

6. Click Save

Schedule Parameters

Days of the Week

For each day you can:

• Enable or disable work

• Set start and end times

Working Hours

• Start — time when the agent starts responding

• End — time when the agent stops responding

Default: 08:00 — 22:00

Configuration Example

Day	Status	Hours
Monday	Enabled	09:00 — 18:00
Tuesday	Enabled	09:00 — 18:00
Wednesday	Enabled	09:00 — 18:00
Thursday	Enabled	09:00 — 18:00
Friday	Enabled	09:00 — 18:00
Saturday	Enabled	10:00 — 15:00
Sunday	Disabled	—

Time Zone

The schedule operates according to the time zone configured in your Kommo account.

Recommendations

• Configure the schedule according to your company's working hours

• Consider your customers' time zones

• For 24/7 support — disable the schedule (agent works around the clock)