Quick Start

Create your first AI agent and start responding to customers automatically in 15 minutes.

What You'll Need

• Kommo CRM account

• Email for Constanta registration

Important! Messengers (Telegram, WhatsApp, Instagram) are connected only in Constanta, NOT in Kommo. Constanta automatically creates deals in your Kommo. If you connect a channel in both places — you'll get duplicate deals.

---

Process Overview

1. Registration — create Constanta account

2. Connect Kommo — authorize CRM

3. Create agent — set up AI agent

4. Connect channels — Telegram, WhatsApp, Instagram

5. Knowledge base — information about your product

6. Testing — verify agent performance

---

1. Registration

1. Go to constanta.dev

2. Fill out the registration form:

   • Organization — company name

   • Email — your work email

   • Password — minimum 8 characters, uppercase, lowercase, and number

3. Click "Register"

4. Log in

After registration, a free 15-day Trial automatically starts with a limit of 500 responses.

---

2. Connect Kommo CRM

Kommo CRM is required. AI agent works with pipelines and stages from Kommo — manages deals, responds to customers at specific stages, creates tasks.

1. Go to "Account" → "Account Settings"

2. In "Kommo CRM" block, click "Connect"

3. Log into Kommo

4. Confirm permissions

After connection, the following will load:

• Pipelines and stages (to configure where agent works)

• Users (for assigning responsible users)

• Deal and contact fields (for response personalization)

---

3. Create AI Agent

1. In menu, click "AI Agents"

2. Click "Create"

3. Enter name (e.g., "Sales Manager")

4. Click "Create"

Agent Settings

• Agent instructions — agent behavior rules

• Knowledge base settings — categories for responses

"Pipeline Settings" Section

1. Expand the needed pipeline and enable "Active"

2. Select stages where the agent should work

3. Optionally set stage-specific instructions

4. Click "Save"

Agent only responds on selected stages.

---

4. Connect Channels

Warning! Connect channels only here, in Constanta. Do not connect the same channels in Kommo — this will cause duplicate deals.

1. Open the "Integrations" tab

2. In "Messengers" section, select a channel:

Channel	Connection
Telegram	Paste token from @BotFather
WhatsApp	Click "Continue with Facebook"
Instagram	Click "Continue with Facebook"

1. Follow the instructions

2. After connection, status changes to "Installed"

Constanta will receive messages directly and automatically create deals in Kommo.

---

5. Knowledge Base Setup

Create a Category

1. In menu, click "Knowledge Base" → "Categories"

2. Click "Create"

3. Enter name (e.g., "FAQ")

4. Click "Create"

Create an Article

1. Click "Knowledge Base" → "Articles"

2. Click "Create"

3. Fill in:

   • Title — topic

   • Content — information for the agent

   • Categories — select category

4. Enable "Active"

5. Click "Create"

---

6. Testing

1. In menu, click "Test Chat"

2. Select agent

3. Write a test message

4. Check the response

Done! AI agent is set up and responds to customers automatically.

---

Need Help?

• Telegram: @constanta_support_bot

• Email: [email protected]