Account Settings

The settings section allows you to manage AI agent operations and Kommo CRM connection.

AI Agent Management

Agent Stop Rules

Toggle: Stop AI agents in chat when employee responds

When enabled:

• AI agent pauses when a real employee replies to the customer

• Prevents overlap between agent and human responses

• Agent remains stopped until auto-resume triggers

Auto-Resume Rules

Parameters:

• Resume after — number (e.g., 30)

• Time unit — days, weeks, months

After the specified period of inactivity, the AI agent automatically resumes communication.

Kommo CRM

Sync Statistics

Parameter	Description
Pipelines	Number of synced sales pipelines
Users	Number of users from Kommo
Deal Fields	Number of deal fields
Contact Fields	Number of contact fields

Actions

• Refresh CRM — sync data from Kommo

• Disconnect — disable Kommo integration

Connecting Kommo

If Kommo is not connected yet:

1. Click Connect Kommo

2. Authorize in your Kommo account

3. Grant access permissions

4. Return to Constanta

After connection, synchronization starts automatically.